Did you get a new computer and want to get rid of your old Windows 11 system? Or you may want to refresh your existing version of Windows 11 and do not want to lose all of your files. If so, it may be time to reset Windows 11, and here is how to do it.

In previous articles, we have shown you How to perform a repair upgrade of Windows 11 and How to perform a clean installation of Windows 11. Resetting Windows 11 falls somewhere between them; you want a fresh version of Windows but want to keep all your files.

Resetting Windows 11 is similar to a clean installation, where you get a fresh version of Windows 11 reinstalled. The only difference is that your user profile stays in place if you save your files. If you choose to delete everything, Windows 11 will be reset as if you had just pulled it out of the box. Remember that there are only two (2) options when it comes to Reset this PC:

• You can keep your files and delete all the apps. This option reinstalls Windows 11 and retains your user profile.
• You can delete all of your files and all of the apps. This option reinstalls Windows 11 and returns your computer to an out-of-the-box state.

One of the best features of resetting Windows 11 and removing all files and apps is that you can have Windows securely erase all of the data and apps before reinstalling Windows. It works great if you are getting rid of your Windows 11 computer.

Now the first thing I recommend before resetting Windows 11 is that you have a complete (bare metal) backup of your computer to be safe. Of course, if you are not going to keep your computer, you do not need a backup.

How to backup your Windows 11 computer using Windows Backup and File History

The second thing to do is find out if your drive(s) are encrypted with BitLocker drive encryption. To find out if your drive(s) are BitLocker encrypted:

1. Press the Windows logo key + S to bring up Search.
2. Type in bitlocker and left-click on Manage BitLocker / Control Panel under Best match.

If your drive is encrypted with BitLocker, you have two (2) choices; You can turn off Bitlocker, which will decrypt your drive and take some time to perform, or locate and document (write or print it out) the BitLocker recovery key.

Where to look for your BitLocker recovery key

Now, if you are getting rid of your computer, you should turn off BitLocker before resetting Windows 11. The reason is that the BitLocker recovery key is typically tied to your Microsoft account.

When all is said and done, and your computer is gone, you will want to remove that device from your Microsoft account. When you remove that device, if the drive(s) in that computer are still encrypted with BitLocker, the BitLocker recovery key will also be removed.

Once you have BitLocker taken care of, it is time to start the reset. Now there are two (2) ways of going about resetting Windows 11, when logged into Windows 11 and using the System app, or when logged out and using the Advanced Boot Options.

How to get to Reset this PC when logged in to Windows 11

1. Left-click on the Start button to bring up the Start menu.
2. In the upper right-hand corner of the Start menu, left-click on All apps.
3. Scroll down the list of programs and left-click on Settings.
4. Left-click on the System category in the left-hand column.
5. Scroll down the right-hand column and left-click on Recovery.
6. Under Reset this PC, left-click on Reset PC.

How to get to Reset this PC when logged out of Windows 11

1. At the login screen, left-click on the Power icon in the lower right-hand corner. This will bring up the power options.
2. Hold down the shift key while you left-click on Restart.
3. When the Advanced Boot Options appears, left-click on Troubleshoot.
4. On the Troubleshoot screen, left-click on Reset this PC

How to use Reset this PC

1. Reset this PC opens to the Choose an option screen. The two (2) options are: Keep my files or Remove everything. Whichever you choose, you will have the ability to change the advanced settings for each.
2. The How would you like to reinstall Windows? screen appears next. You can choose to download a new copy of Windows 11 (Cloud download) or use the local copy (Local reinstall).
3. Next, the Additional settings screen appears.
   • If you choose Keep my files, you will see how Windows 11 will be reinstalled. When you click on Change settings, you can change whether to download Windows or reinstall from your device.
   • If you choose Remove everything, you will see how Windows 11 will be reinstalled. When you click Change settings, you can change whether to quick or secure erase data, delete files from all drives or only the Windows drive, and whether to download Windows or reinstall from your device.
4. The Ready to reset this PC screen appears with a list of all the changes that will take place. This is your last chance to cancel the reset. When you are ready, click Reset, and the reset process begins. Depending on the options you choose, the reset can take a few minutes to a few hours, and your computer will automatically restart.

Keeping your web browser clean and free of adware and junk can be a daunting process. With malicious extensions and corrupt website ads, maintaining the safety of your browser can be tough. So here is how to clean up and reset Microsoft Edge.

Microsoft recently decided to revamp its Edge browser and start all over completely. Well, kind of. The original Edge browser was not well received and did not get very much support from third-party developers. It had problems all the way around.

Everyone has heard the phrase "If you can't beat them, join them," and Microsoft did just that with Edge. Since Google is using the open-source browser project Chromium as a base for Chrome, Microsoft decided to the same thing with Edge.

Cleaning up and resetting Edge

Some of the settings inside of Edge are the same as Chrome. You can even use extensions from the Chrome Web Store (more about this later in this article). But there are some differences between the two browsers.

All settings for cleaning up and resetting Edge are located in the Settings and more pull-down menu in the upper-right hand corner (three horizontal dots).

The first place we want to go to is Settings. You will find fifteen (15) categories; Profiles, Privacy and services, Appearance, On startup, New tab page, Site permissions, Default browser, Downloads, Family safety, Languages, Printers, System, Reset settings, Phone and other devices, and About Microsoft Edge.

The first category is Profiles and is where you set up synchronizing your data across devices. As with other browsers, you can sync your data like passwords, payment information, address, etc. You can also import data from another browser here.

The second category is Privacy and services and has several essential sections. These include Tracking prevention, Clear browsing data, Privacy, Help improve Microsoft Edge, Personalize your web experience, and Services. Let take a look a each separately.

Tracking prevention. This is how Edge handles cookies, and the default settings are recommended. You can turn off tracking prevention or completely block all cookies; it is your choice. You can also view the sites you block / allow tracking and enable or disable tracking prevention when using InPrivate mode.

Clear browsing data. As the name implies, this is where you clear the data from Edge. Like other browsers, you have a choice of what to delete immediately and when you close Edge.

On the right-hand side of Clear browsing data now is a button labeled Choose what to clear. When you click on it, a dialog box appears with several choices.

I go here when a customer calls and tells me that they are having issues with a website not displaying correctly.

On the top is the Time range, and below it are all of the different options. I usually set the time range to All time and leave the default selections checked. That often gets a website to working correctly again. Remember that if you clear any passwords or autofill data, it is gone for good, so be careful.

When you click on Clear browsing data on close, you bring up a page with several selections. These are personal preferences, but I like to clear out the cookies and cache when I close a browser. It is your choice.

Privacy. There are three (3) selections here; Send "Do Not Track" requests, Allow sites to check if you have payment methods saved and Manage certificates. Again, these are personal preferences, but I would enable the Do Not Track and disable the payment feature. The certificates are part of Windows, not Edge, so just leave that one alone.

Help improve Microsoft Edge / Personalize your web experience. The settings in these sections allow Microsoft to collect data from Edge. They are disabled by default, and I would keep it that way.

Services. The default settings for almost all of these sections should be perfectly fine. The only one I would look at is the Address bar. Malicious websites and extensions will try and change the default search engine used by a browser. If you do not recognize the search engine being used, or just want to change it, go into the Manage search engines section and make the changes.

The third category is Appearance and is mainly for personal preference. The only area I would look at is the URL under Show home button in the Customize toolbar section. If there is a web page you do not recognize there, Edge may have been hijacked. Go ahead and remove any unwanted URL's.

The next category is On startup. Here we have some more personal preferences. The one place I would look at for browser hijacking is the Open a specific page or pages section. Again, if you do not recognize or remember adding a page listed there, delete it.

The next category is New tab page. You can customize the new tab page here—another personal preference.

The next category is Site permission. This where you set the default actions for different media (Flash, JavaScript, etc.), hardware (camera, microphone, etc.), and other miscellaneous settings. The default settings are recommended.

The next category is Default browser. As the name implies, you can set Edge as your default browser here. Two settings might be of interest if you still use Internet Explorer (IE); Let Internet Explorer open sites in Microsoft Edge and Allow sites to be reloaded in Internet Explorer mode. A lot of people still use IE because a website they go to requires ActiveX and since Edge has an IE mode built-in, you just have to enable it.

The next category is Family safety. This is part of the Microsoft Family Safety program. You can find out more about it in the blog I wrote; How to setup Family Safety for Windows 10 using Microsoft accounts.

The next two categories are Languages and Printers. Pretty run-of-the-mill stuff here. Personal preferences again.

The next category is System, and there is one significant setting here. As with Google Chrome, Edge can continue to run in the background even after you close it. It can also run background apps when Windows starts up. I have seen adware/malware use this setting to run the browser when Windows starts up.

I recommend you turn off the Continue running background apps when Microsoft Edge is closed feature until you get prompted by an app to enable it.

The next category is Reset settings. With a couple of clicks, you can reset Edge back its original default settings. Everything but your favorites, history, and saved passwords will be deleted. Remember, if you reset the settings, you will have to go back and do all of the customizing all over again.

The second to the last category is Phone and other devices. This just elaborates on the synchronizing feature discussed in the Profiles category.

The last category is About Microsoft Edge. When you open this category, Edge will check for updates. Other than what version Edge you are running, that is all in this category.

The last place we want to check for browser corruption is the Extensions. Go back to the Settings and more pull-down menu and select Extensions. This will open a new tab. Extensions extend the functionality of Edge and usually are perfectly safe. You can install extensions from either the Microsoft Store or the Chrome Web Store (you have to enable Allow extensions from other stores).

But there are malicious extensions that want to use your browser for other things, like crypto-mining, for example, behind your back. If there are any extensions listed the Installed extensions that you do not recognize or do not remember installing, go ahead and disable them. If you find you do not need or want them, you can click on the Remove link under the extension name.

The last option to get Edge back to default and work correctly is to uninstall and reinstall it. I only use this option when all else fails to get it back to full functionality. It can take a little time to do, but if you need to get Edge fully reset, this may be the only option. There are two (2) ways to uninstall programs in Windows 10; the Settings app or the Control Panel.

Uninstall a program using the Settings app

1. Click on the Start menu, then Settings (the gear icon), then Apps, then Apps & Features.
2. Scroll down the list of apps in the right-hand column until you find Microsoft Edge.
3. Highlight Microsoft Edge and click on the Uninstall button.

Uninstall a program using the Control Panel

1. In the search box next to the Start button, type Control Panel, and click on it from the results.
2. Select Uninstall a program (if viewing by category) or Programs and Features (if viewing by icons).
3. Highlight Microsoft Edge and click on the Uninstall button.

Once Microsoft Edge is uninstalled, restart your computer. When your computer has rebooted and you are logged back in, you will need to remove any traces of Edge before reinstalling it. There are two (2) places where you will need to look for any leftover files; inside your user profile and inside the program files directory. The files inside your user profile are hidden by default, but you can get there quickly by bringing up a Run dialog box (Windows Logo key + R) and typing or copy / paste the following code:

This will open the File Explorer to the location of your Microsoft user settings. If there is a folder named Edge, go ahead and delete it. Next, you will have to navigate to the location of the Program Files directory and check under the folder named Microsoft. Its location is usually C:\Program Files (x86)\Microsoft, but it may be different if you installed Edge on a different drive. Once you get there, if you find a folder named Edge, go ahead and delete it. Now you can download and reinstall Microsoft Edge.

So, you say your Windows 10 computer is starting to run slow and having errors. Or maybe you just got a new computer and want to recycle your old Windows 10 system. Then it may be time to reset Windows 10 on your computer.

Now over the years, Microsoft has made resetting Windows difficult, at best. In most versions, you had to reinstall Windows to get a clean copy. But with Windows 10, you can reset the operating system without losing your files.

There are two (2) reset options built-in to Windows 10. You can either keep your user files or remove everything. Take note; either option removes all applications not included with Windows 10. That means you will have to reinstall all of the programs you installed or came pre-loaded on your computer.

Below you will find the instructions for performing a reset of Windows 10 using the built-in feature. But if you want to remove everything, you do have two (2) more options. The first is using the Refresh Windows Tool, which does the same thing as the built-in remove everything option.

Refresh Windows Tool

The second option is a little more complicated but does have some advantages. With this option, you download the Windows 10 installation media and perform an in-place upgrade. With this option, you can choose to save your files and all of your installed programs. Or you can get rid of everything and start with a fresh copy of Windows 10. Now the in-place upgrade does reset all of Windows 10 settings back to default but retains all of the installed programs.

How to repair Windows 10 by doing an in-place upgrade

Always remember to backup your computer before performing any reset. It is better to be safe than sorry.

Backup Windows 10

How to reset Windows 10

1. Left-click on the Start button to bring up the Start menu.
2. Left-click on Settings (gear icon).
   
3. Left-click on Update & Security.
   
4. In the left-hand column, left-click on Recovery.
   
5. In the right-hand column under Reset this PC, left-click on the Get started button.
   
6. On the Choose an option page, left-click on either Keep my files or Remove everything.
   
• If you select Keep my files, you get a prompt with a list of the apps you will need to reinstall. Left-click on the Next button to proceed. Once you left-click on your choice, you'll come to the Ready to reset this PC screen. Left-click on Reset to proceed with the reset.
• If you select Remove everything, you will be prompted to either Just remove my files or Remove files and clean the drive. Once you left-click on your choice, you'll come to the Ready to reset this PC screen. Left-click on Reset to proceed with the reset.
7. In newer versions of Windows 10 (2004 and up), the next screen you get will ask you How would you like to reinstall Windows?
   
   Select either Cloud download or Local reinstall.
• Cloud download requires Internet access and can use more than 4GB of data
• Local reinstall uses the hidden recovery partition on your computer to reinstall Windows 10
8. Once you left-click on your choice, you'll come to the Reset this PC screen. Once you confirm your selection of settings, Left-click on Reset to proceed with the reset.

If you selected Remove files and clean the drive, you will need to go through the initial Windows 10 set up. For security reasons, Microsoft would like you to use a Microsoft account to sign in to Windows 10. But if you have used previous versions of Windows, you probably had a local account. And you might not have had a password at all. You can still create a local account in Windows 10, and here is how you do it.

When you get to the How would you like to set up? page,

left-click on Set up for personal use and then left-click on the Next button. On the Sign in with Microsoft page, left-click on the Offline account link down in the lower left-hand corner.

This will take you to a page titled Sign in to enjoy the full range of Microsoft apps and services.

Left-click on the Limited experience link down in the lower left-hand corner. The next page is Who's going to use this PC? This is where you create a local account.

Just type in a username and left-click on Next. The following screen will ask you for a password, but it's not required for a local account. If you do not want a password, leave the password field blank and left-click on Next. Without a password, when Windows 10 starts up, it will boot directly to the desktop.

When it comes to computer repair, the most common problem I find is browser corruption. Malicious browser extensions are the most common way a browser can get corrupted. So here's how to clean up and reset Mozilla Firefox.

I've shown how to clean up and reset Google Chrome and Internet Explorer, so this article shouldn't be any surprise. What might surprise you is that I have all three browsers installed on my personal computer, and Firefox is my default browser. Each has its pros and cons, but since Firefox is a product of the Mozilla Foundation (a non-profit organization), I prefer to support them.

I've always thought of Mozilla Firefox as a cross between Internet Explorer and Google Chrome, having the best elements. Case in point is the way you can access the options in Firefox. You can either use the Menu button in the upper right-hand corner (the button with three (3) horizontal bars, similar to the three dots in Chrome) or enable the Menu Bar on top of the browser window (similar to Internet Explorer).

To get the Menu Bar, just right-click the blank area above the Address Bar and select Menu Bar. And some options can only be accessed by using the Menu Bar, but I'll talk about that later in this article.

Let's start with the necessary options. If you're using the Menu Button, select Options; if you're using the Menu Bar, select the Tools pull-down menu and then Options. This will bring up the Firefox preferences. On the left-hand side is a list with several selections; General, Home, Search, Privacy & Security, Sync, Extensions & Themes, and Firefox Support.

The first panel on the left-side menu is General and is where you will find the most basic settings. These settings are mainly personal preferences that configure how Firefox looks and works. One of the default settings on this page that I always change is in the Downloads section. I prefer to be prompted as to where I want to save a download, as I don't always want them just saved into my default downloads folder.

The next section is Applications. Here you can choose what happens when you select different actions, like when you click on a mailto: link. Nothing really out of the ordinary here. I would just review them to make sure everything looked good. If you think something is questionable, just change the action. You can always change it back if it doesn't work the way you want it to. Also in this category is the Firefox Updates section, make sure that Automatically install updates is selected.

The second panel is Home and is anything to do with your homepage, new windows, new tabs, and the Firefox Home screen itself. If Firefox has been modified by a malicious piece of malware/adware, you'll want to check the New Windows and Tabs settings to make sure that it's not opening up malicious web pages when it starts up. If any of the settings have been changed, you can reset Firefox back to the default settings by clicking on the Restore Defaults button in the Home section's upper-right corner.

The next panel on the left-side menu is Search. This is where you configured how Search works in Firefox.

You can select what search engine Firefox uses from a preset collection of the most popular search engines. You also can have a separate search bar or use the address bar for navigation and search. If you decide to use the separate search bar, you can change the search engine it uses on the fly by clicking on the magnifying glass on the Search box's left side.

The next panel is Privacy and Security. In this section, you have to go through each subcategory and make sure the settings will work for you. Right out-of-the-box, these settings are pretty perfect, although there are a couple I prefer to configure for my taste.

Under Browser Privacy, you can select how Firefox handles website tracking. The default setting (Standard) works fine, but you can restrict what a website can do if you want to. But remember that with stricter security policies, you may break or disable functionally of some sites.

In the Cookies and Site Data section, you can manage the website data that Firefox stores. It is here that you can clean out the cookies and cached data from websites. You can automatically have Firefox clean out this data when you close it, but that setting is in the History section (see below).

The Login and Passwords section is, as the name implies, is where you configure Firefox to save usernames and passwords or not. If you plan on using the Sync feature, you will want to have Firefox save this data.

The next section is the Forms and Autofill area. If you want Firefox to automatically fill out website forms with your data (name, phone, email address, etc.), make sure the Autofill addresses checkbox is selected. You can edit any saved data here too.

In the History section is where you can have Firefox clear data when you close it. If you pull down the selections under Firefox will: and select Use custom settings for history, you get a few more options. I recommend that you check Clear history when Firefox closes box and then click on the Settings button.

You can choose what items you want Firefox to delete when it is closed in the window that appears. I deselect everything but Cache. But this is strictly a personal preference.

The next section is Address Bar and is pretty straight forward. Next is Permissions, and there are two (2) items you want to make sure are selected: Block pop-up windows and Warn you when websites try to install add-ons. Firefox Data Collection and Use comes next. It is your preference if you want to enable any of these options.

Under the Security section, make sure that Block dangerous and deceptive content, Block dangerous downloads, and Warn you about unwanted and uncommon software is selected. The Certificates section is, again, personal preference, but the default settings are just right.

The next panel on the left side menu is Sync. This a pretty cool feature if you have Firefox installed on multiple devices. I use this feature with a couple of computers and a smartphone. I love the way it will sync saved passwords across all of my devices. Enough said.

Now that we've checked/reset and changed the preferences let's take a look at the add-ons section. There are three (3) ways to get to it:

• On the Options page, click on the Extensions & Themes link in the bottom of the left-hand column.
• Click on the Menu Button (3 horizontal bars) in the upper-righthand corner and select Add-ons.
• On the Menu Bar, left-click on Tools and select Add-ons from the drop-down menu.

Once you have the Add-ons page up, you will find four (4) selections on the left side menu; Recommendations, Extensions, Themes, and Plugins.

The first selection is Recommendations and, as the name implies, are extensions and themes that Firefox recommends. Pretty simple.

The second selection on the left side is Extensions. This is where you look for malicious apps that like to run inside of Firefox. Go through the list here, and if you find one that you don't remember installing, just click the Enable / Disable slider on the right-hand side.

You will be prompted to restart Firefox to disable it altogether. Remember that even if you disable an extension, you can always enable it at a later date. Or if you find you don't need it at all, you can always delete it. But remember that if you delete an extension and then realize you did want it, you will have to reinstall it.

The next selection on the left side menu is Themes, and this is where you change the look of Firefox. If you don't like the default theme, you can always download a new tone using the Find more add-ons button at the bottom of the right-hand column.

The fourth selection down the left side menu is Plugins. Plugins add support for different types of Internet content, like PDF files and Flash content.

One thing you can do here for security is to make sure Shockwave Flash is set to Ask to Activate. You can do that with any plugin that you're not sure you want to run automatically.

Now, if after going through the previous steps and Firefox is still not working the way it did when you installed it, there are two (2) things you can do. You can either do a reset or uninstall/reinstall. Usually, a reset will fix about 90% of Firefox problems, but there are times when only an uninstall/reinstall will work. I always try a reset first.

To reset Firefox, you will need to have access to the Menu Bar. To get the Menu Bar to appear, just right-click the blank area above the Address bar and select Menu Bar from the context menu. Once you have the Menu Bar, left-click on Help and then Troubleshooting Information.

When the Troubleshooting Information page appears, click on the Refresh Firefox button on the page's right side. You will be prompted on how you're about to reset Firefox back to its default settings. Click on Refresh Firefox, and Firefox will be reset back to its original default settings. It also creates a folder on your desktop called Old Firefox Data, just in case you need to restore anything, like your bookmarks.

Now, if that doesn't get Firefox back to normal, then the last resort is to do an uninstall/reinstall. This may take a little time to perform, but if you really want Firefox back to pristine condition, this is what it might take. There are two (2) ways to uninstall programs in Windows 10; the Settings app or the Control Panel.

Uninstall a program using the Settings app

1. Click on the Start menu, then Settings (the gear icon), then Apps. then Apps & Features.
2. Scroll down the list of apps in the right-hand column until you find Google Chrome.
3. Highlight Mozilla Firefox and click on the Uninstall button.

Uninstall a program using the Control Panel

1. In the search box next to the Start button type Control Panel and click on it from the results.
2. Select Uninstall a program (if viewing by category) or Programs and Features (if viewing by icons).
3. Highlight Mozilla Firefox and click on the Uninstall button.

Once Mozilla Firefox is uninstalled, restart your computer. When your computer is rebooted, and you are logged back in, you will need to remove any traces of Firefox before reinstalling it. There are three (3) places that you will need to look for any leftover files, two (2) inside your user profile and one (1) inside of the Program Files directory. The files inside your user profile are hidden by default, but you can get there quickly by bringing up a Run dialog box (Windows Logo key + R) and typing or copy / paste the following lines:

This will open the File Explorer to the locations of your Firefox user profile settings. If there is a folder named Firefox, go ahead and delete it. Next, you will have to navigate to the location of the Program Files directory and check under the folder named Mozilla Firefox. Its location is usually C:\Program Files (x86)\Mozilla Firefox, but it may be different if your Windows version is 32-bit (C:\Program Files\Mozilla Firefox) or if you installed Firefox on a different drive. Once you get there, if you find a folder named Mozilla Firefox, go ahead and delete it. Now you can download and reinstall Mozilla Firefox.

Internet browsers are prone to getting compromised. It can happen by opening an infected e-mail or viewing a malicious ad on a web page. But knowing how to get your browser back to normal is the key. Here's how to clean up and reset Google Chrome.

Of the top three (3) browsers out there, Google Chrome is the most popular. One of the main reasons is that to use Google's products, like Google Earth, you have to have Chrome installed. And since it is the most popular, it is also the biggest target for adware and malware. In fact, in the past, the Chrome web store has gotten compromised with infected apps. Google is now scrutinizing the Chrome extensions harder than ever because of it. So knowing how to clean up and reset Chrome comes in handy.

Cleaning up and resetting Chrome

Google has made resetting the Chrome browser reasonably simple. Just open Chrome and click on the Customize button in the upper right-hand corner (it looks like three (3) horizontal dots).

Go down and click on Settings, which will open a page with all user-configurable settings. On the left-hand column, you will find eleven (11) links: You and Google, Autofill, Safety check, Privacy and security,
Appearance, Search engine, Default browser, On startup, Advanced, Extensions, and About Chrome.

The Advanced link is a sub-menu that includes Languages, Downloads, Printing, Accessibility, System and Reset and cleanup. All of the links take you those sections on the Settings page except for Extensions and About Chrome. Those links go to separate pages.

The first section is You and Google. This is where you can synchronize Chrome (bookmarks, history, passwords, etc.) across multiple devices. If you are using Chrome on your computer and smartphone, this is a feature you may want to look into.

In this section, you can set up syncing all of the different Google services, adding a name and picture to your profile, and importing bookmarks and settings from other browsers.

The second section is Autofill. As the name suggests, you can choose if Chrome can store your data for online forms and what information it is allowed to save. Chrome can save and fill in passwords, payment methods, names, addresses, and e-mail addresses.

The next section is Safety check. When you click on the Check now button, Chrome checks for updates, insecure passwords, browsing protection, and harmful extensions.

Privacy and security is the next section. There are four categories: Clear browsing data, Cookies and other site data, Security, and Site settings. Let's look at each one separately.

The first category is Clear browsing data and is the first place I go when a customer complains about a website not functioning correctly. There are two categories here: Basic and Advanced.

Quite often, just selecting the Basic settings with the Time range of All time will do the trick. If that does not fix things, try some of the Advanced options. I recommend doing one at a time until Chrome works the way you want.

The second category is Cookies and other site data. This where you define how Chrome handles cookies. The default setting is to block third-party cookies only when you use incognito mode and be perfectly safe.

You can completely block third-party or all cookies if you want, but I recommend turning on the Do Not Track option. Chrome does allow you to define what websites can and cannot use cookies. You can also specify what website cookies are cleared out when you close Chrome.

The third category is Security, and this is where you define how Chrome displays websites. The default setting for Safe Browsing is Standard protection and is recommended. You can use the Enhanced protection, but it does send browsing data back to Google. The rest of the default settings are recommended.

The fourth and last category is Site Settings. The default settings are recommended, but you can always modify them to your personal preferences. Some of these settings are actually in other sections, so don't be surprised if you see a setting you have already configured.

The next section is Appearance and is more for personalizing Chrome the way you want it to look. Just personal preferences here.

The Search engine section just defines what search engine Chrome will use in the address bar.

This is one place to check and see if your default search engine in Chrome has been hijacked. If you're not getting the search results you are expecting from the address bar,

more than likely, your default search engine has been changed without your knowledge. You can add or remove any of the search engines on this list.

The Default browser section has a link to the Default apps so you can make Chrome your default browser.

The On startup section defines what pages are displayed when Chrome starts up and is one of the first places I look for evidence of browser hijacking. Allot of malicious apps will try and get your browser to automatically open up their website(s) when you start up Chrome. They will also try and take advantage of another setting under System that allows apps to be run even without Chrome being open (more on this one later in this article).

If Open a specific page or set of pages is selected, review the pages listed. If there are any page(s) you didn't add yourself, click on the three horizontal dots that appear on each page's right-hand side and select Remove. You can also add any page you would like to open when you start up Chrome here too automatically.

When you click on Advanced, there is a list of categories that, in my opinion, are just personal preferences. Categories like Languages, Downloads, Printing, and Accessibility are for customizing how Chrome works. Now when it comes to downloads, I prefer having Chrome ask where I want each file to go before downloading them. Again, personal preference.

Second to the last section under Advanced is System. Remember how I told you Chrome could be run without it having to be started? This is where you'll find the setting to disable this feature. If you are using any Google apps that require Chrome, like Google Docs Offline, you will need to leave the Continue running background apps when Google Chrome is closed selected.

If not, I recommend that you turn this feature off. I've seen adware/malware use this setting to start Chrome when the computer starts up and then controls it remotely. If in doubt, disable it until you are prompted by a Google app to enable it.

The last section under Advanced is Reset and clean up. The link labeled Restore settings to their original defaults will do just that, reset Chrome back to its default, 'out-of-the-box' setup. I'll be just like when you first installed it. The Clean up computer link will scan your computer for unwanted ads, pop-ups, and malware that directly affects Chrome.

The second to the last section is Extensions. This where you will find all of the installed apps that run inside of Chrome. These extend the functionality and usefulness of Chrome. You'll typically find malicious apps that have installed themselves without your knowledge (usually in kiosk mode). It's here that you can either enable, disable, or remove them from Chrome. If you're not sure about an extension, you can always disable it to find out what it did or didn't do inside Chrome. And when you're sure you don't need it or don't remember installing it, just click on the Remove button. If you accidentally remove an extension and want it back, you will have to go through the process of reinstalling it, so be careful.

When you click the Details button for an extension, you will get an option screen. One of the extension options is Allow in incognito for private browsing. Chrome can run in what is called Incognito mode, where it does not save any record of where you have been or what you may have downloaded. If an extension has the option to select Allow in incognito mode, it can be enabled for it. If you use incognito mode, I would defiantly recommend enabling any type of anti-virus, anti-adware, or anti-malware application extension.

The last option to get Chrome back to default and work correctly is to uninstall and reinstall it. I only use this option when all else fails to get it back to full functionality. It can take a little time to do, but if you need to get Chrome fully reset, this may be the only option. There are two (2) ways to uninstall programs in Windows 10; the Settings app or the Control Panel.

Uninstall a program using the Settings app

1. Click on the Start menu, then Settings (the gear icon), then Apps, then Apps & Features.
2. Scroll down the list of apps in the right-hand column until you find Google Chrome.
3. Highlight Google Chrome and click on the Uninstall button.

Uninstall a program using the Control Panel

1. In the search box next to the Start button, type Control Panel, and click on it from the results.
2. Select Uninstall a program (if viewing by category) or Programs and Features (if viewing by icons).
3. Highlight Google Chrome and click on the Uninstall button.

Once Google Chrome is uninstalled, restart your computer. When your computer has rebooted and you are logged back in, you will need to remove any traces of Google Chrome before reinstalling it. There are two (2) places where you will need to look for any leftover files; inside your user profile and inside the program files directory. The files inside your user profile are hidden by default, but you can get there quickly by bringing up a Run dialog box (Windows Logo key + R) and typing or copy / paste the following code:

This will open the File Explorer to the location of your Google user settings. If there is a folder named Chrome, go ahead and delete it. Next, you will have to navigate to the location of the Program Files directory and check under the folder named Google. Its location is usually C:\Program Files (x86)\Google, but it may be different if you installed Google Chrome on a different drive. Once you get there, if you find a folder named Chrome, go ahead and delete it. Now you can download and reinstall Google Chrome.