Geeks in Phoenix

Geek Blog

How to reset Windows 10

Updated July 10, 2020

So, you say your Windows 10 computer is starting to run slow and having errors. Or maybe you just got a new computer and want to recycle your old Windows 10 system. Then it may be time to reset Windows 10 on your computer.

How to reset Windows 10

Now over the years, Microsoft has made resetting Windows difficult, at best. In most versions, you had to reinstall Windows to get a clean copy. But with Windows 10, you can reset the operating system without losing your files.

There are two (2) reset options built-in to Windows 10. You can either keep your user files or remove everything. Take note; either option removes all applications not included with Windows 10. That means you will have to reinstall all of the programs you installed or came pre-loaded on your computer.

Below you will find the instructions for performing a reset of Windows 10 using the built-in feature. But if you want to remove everything, you do have two (2) more options. The first is using the Refresh Windows Tool, which does the same thing as the built-in remove everything option.

Refresh Windows Tool

The second option is a little more complicated but does have some advantages. With this option, you download the Windows 10 installation media and perform an in-place upgrade. With this option, you can choose to save your files and all of your installed programs. Or you can get rid of everything and start with a fresh copy of Windows 10. Now the in-place upgrade does reset all of Windows 10 settings back to default but retains all of the installed programs.

How to repair Windows 10 by doing an in-place upgrade

Always remember to backup your computer before performing any reset. It is better to be safe than sorry.

Backup Windows 10

How to reset Windows 10

  1. Left-click on the Start Windows logo button to bring up the Start menu.
  2. Left-click on Settings (gear icon).
    Windows 10 Reset 1
  3. Left-click on Update & Security.
    Windows 10 Reset 2
  4. In the left-hand column, left-click on Recovery.
    Windows 10 Reset 3
  5. In the right-hand column under Reset this PC, left-click on the Get started button.
    Windows 10 Reset 4
  6. On the Choose an option page, left-click on either Keep my files or Remove everything.
    Windows 10 Reset 5
    • If you select Keep my files, you get a prompt with a list of the apps you will need to reinstall. Left-click on the Next button to proceed. Once you left-click on your choice, you'll come to the Ready to reset this PC screen. Left-click on Reset to proceed with the reset.
    • If you select Remove everything, you will be prompted to either Just remove my files or Remove files and clean the drive. Once you left-click on your choice, you'll come to the Ready to reset this PC screen. Left-click on Reset to proceed with the reset.
  7. In newer versions of Windows 10 (2004 and up), the next screen you get will ask you How would you like to reinstall Windows?
    Windows 10 Reset 8
    Select either Cloud download or Local reinstall.
    • Cloud download requires Internet access and can use more than 4GB of data
    • Local reinstall uses the hidden recovery partition on your computer to reinstall Windows 10
  8. Once you left-click on your choice, you'll come to the Reset this PC screen. Once you confirm your selection of settings, Left-click on Reset to proceed with the reset.

If you selected Remove files and clean the drive, you will need to go through the initial Windows 10 set up. For security reasons, Microsoft would like you to use a Microsoft account to sign in to Windows 10. But if you have used previous versions of Windows, you probably had a local account. And you might not have had a password at all. You can still create a local account in Windows 10, and here is how you do it.

When you get to the How would you like to set up? page,
Windows 10 Reset 6
left-click on Set up for personal use and then left-click on the Next button. On the Sign in with Microsoft page, left-click on the Offline account link down in the lower left-hand corner.
Windows 10 Reset 7
This will take you to a page titled Sign in to enjoy the full range of Microsoft apps and services.
Windows 10 Reset 9
Left-click on the Limited experience link down in the lower left-hand corner. The next page is Who's going to use this PC? This is where you create a local account.
Windows 10 Reset 10
Just type in a username and left-click on Next. The following screen will ask you for a password, but it's not required for a local account. If you do not want a password, leave the password field blank and left-click on Next. Without a password, when Windows 10 starts up, it will boot directly to the desktop.

Add comment

Free computer diagnostics

Repairing a PC can sometimes be expensive, and that is why we offer free basic in-shop diagnostics. Give one of our professional and experienced technicians a call at (602) 795-1111, and let's see what we can do for you.

Check out our reviews

Geeks In Phoenix LLC, BBB Business Review

Customer service is #1

Here at Geeks in Phoenix, we take pride in providing excellent customer service. We aim to give the highest quality of service  from computer repair, virus removal, and data recovery.

Bring your computer to us and save

Repairing a computer can be time-consuming. That is why we base our in-shop service on the time we work on your computer, not the time it takes for your computer to work! From running memory checking software to scanning for viruses, these are processes that can take some time.

Contact us

If you have any questions, please feel free to give us a call at (602) 795-1111  and talk with one of our Geeks. Or you can send us a message from our contact page contact page , and one of our Geeks will get back to you as soon as possible. Or you can stop by and see us. Here are our hours and location.

Like Geeks in Phoenix on Facebook

Follow Geeks in Phoenix on Twitter

Watch Geeks in Phoenix on YouTube