Frequently Asked Questions

No, we do not sell replacement parts for laptop or desktop computers.

For on-site service, yes. For in-shop service, no. But we always recommend giving us a call before you come over, just to see what our workload looks like.

As long as your computer runs when you bring it to us, you will not lose any of your data. The only time you may lose data is if your computer has had a drive failure or been encrypted by malware.

Sorry, but we do not purchase used laptop or desktop computers.

No, we do not work on phones or tablets.

No. We recommend that you contact the manufacturer and find out what they recommend in the way of service.

Yes, we do. But since there are no local distributors of replacement screens, we recommend that you contact a replacement screen company like LaptopScreen.com (1-855-630-1111) and order a replacement screen. Then when you receive the new screen, just give us a call to schedule a time to replace your screen. That way you can continue using your laptop until the new screen arrives.

Yes, we do. But in all of the years of doing computer repair, we have only once had a laptop with a broken hinge. What most people mistake for a broken hinge is actually a broken hinge mount(s) on either the top or base of their laptop. We can help find a replacement top or bottom and get it installed.

That depends on exactly what is wrong with it, which is why we offer free basic in-shop diagnostics. We charge a flat rate of $75 per hour, and most repairs are completed within one to two hours, so the majority of our customers pay between $75 and $150. More complex repairs, such as data recovery or extensive hardware work, may take longer. Once we've diagnosed the issue, we'll give you a clear estimate before any work begins, with no surprises.

Yes, but there's one important condition: you must let us know before we begin any work that you'd like the free basic in-shop diagnostic. If we've already started troubleshooting, or if work was requested and performed without that heads-up, standard diagnostic and labor rates apply. This offer is also for in-shop drop-offs only and does not apply to on-site service calls.

Screen and battery replacement are billed the same way as any other repair, using our flat rate of $75 per hour for labor, plus the cost of the part itself:

Parts cost is separate and varies: screen prices depend on your laptop's size, finish, and whether it's touch or non-touch, and battery prices vary by model. We'll confirm the exact parts cost during your free basic in-shop diagnostic before any work begins.

We like to get your computer back up and running as quickly as possible. Depending on what type of repair your computer requires, we always want to try and get your computer fixed the same day you call us. But for more complex repairs, we have a typical turnaround time of less than two (2) days.

We treat our customers like we would want to be treated ourselves. We will never try and sell you a product or service that you do not need or want. We will be more than happy to give you our recommendations and let you decide on how to proceed. For more information, please take a look at our service standards.