Geeks in Phoenix Frequently Asked Questions

Here are some of the most frequently asked questions we get here at Geeks in Phoenix. If you don't find an aswner to your question, please feel free to give us a call at (602) 795-1111 or send us a message using our contact page .

If I brought in all of the parts, would you build a computer for me?

Yes, we assemble custom computers using parts provided by our customers.

Do you sell laptop batteries or chargers?

No, we do not sell replacement parts for laptop or desktop computers.

Do I need an appointment?

For on-site service, yes. For in-shop service, no. But we always recommend giving us a call before you come over, just to see what our work load looks like.

When you repair my computer, will I lose my documents, pictures and videos?

As long as your computer is running when you bring it to us, you will not lose any of your data. The only time you may lose data is if your computer has had a drive failure or been encrypted by malware.

Do you buy used computers?

Sorry, but we do not purchase used laptop or desktop computers.

Do you repair smartphones and tablets?

No, we do not work on phones or tablets.

Do you repair computer monitors?

No. We recommend that you contact the manufacturer and find out what they recommend in the way of service.

Do you replace broken laptop screens?

Yes, we do. But since there are no local distributors of replacement screens, we recommend that you contact a replacement screen company like LaptopScreen.com  (1-855-630-1111) and order a replacement screen. That way you can continue using your laptop until the new screen arrives. Then when you receive the new screen, just give us a call to schedule a time to replace your screen.

Do you repair / replace broken hinges on laptops?

Yes, we do. But in all of the years of doing computer repair, we have only once had a laptop with a broken hinge. What most people mistake for a broken hinge is actually a broken hinge mount(s) on either the top or base of their laptop. We can help find a replacement top or base and get it installed.