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Provide remote assistance in Windows 10 with Quick Assist

Do you have a family member or friend who is always calling for help with their Windows 10 computer? Do you wish that you could easily connect to their system and take care of their problems fast? You can do just that with the Quick Assist program inside of Windows 10.

Provide remote assistance in Windows 10 with Quick Assist

Now there is nothing new about being able to establish a remote connection from one Windows computer to another. The Remote Assistance program has been in Windows since Windows Vista, but it does require some detailed setup before you can use it.

On the other hand, Quick Assist is installed in Windows 10 and is pretty much ready to go when you need it. The requirements for it are quite minimal: both computers have to be running Windows 10, and the person assisting needs to have a Microsoft account.

Quick Assist does have a few great features. The first one has to be how easy and straightforward it is to use. It comes already installed, and all you have to do is start it up and follow the prompts.

The second feature that stands out is the ability to restart the remote computer you are giving assistance to and having the connection restart automatically. This feature is handy when you install and uninstall software on the remote computer.

A couple of the other great features are the ability to view a single monitor or all of the monitors on the remote computer. You can annotate (draw) on the remote computer screen (great for illustrating how to do something). And there is even a button to start the Task Manager.

There are two (2) features that are not included that most remote connection software you pay for include. The first one is being able to transfer files between the two computers directly.

You can get around this by using cloud-based file storage like Dropbox or Google Drive. All you have to do is use a browser on the remote computer to log into your cloud storage and download files you uploaded from your computer.

The second feature that is missing is a shared clipboard. Quick Assist does include a chat window (instruction channel) that you can transfer links and text between the computers.

The downside is that the chat window gets cleared with every message that is sent. You can get around this problem by enabling the Clipboard history on the remote computer.

Then in the chat window on the remote computer, you can click on the Copy button, and have all of the pieces of text you send to the remote computer saved to the Clipboard. For more on Windows 10 Clipboard features, follow the link below.

How to use all of the Clipboard features in Windows 10

How to start a Quick Assist session

1. Open Quick Assist program by either:

  • Left-click on the Start Windows logo button and scroll down to Windows Accessories. Left-click on it to expand the contents and left-click on Quick Assist.
    or
  • Using the search box on the right side of the Start Windows logo button, type in Quick Assist, and left-click on it in the search results.

Once Quick Assist is up on your screen,
The Quick Assist setup screen
there are two choices: Get assistance and Give assistance.

If you are getting assistance

  1. Enter the 6-digit security code from the person assisting you and left-click on the Share screen button.
  2. You will be prompted to allow access to your computer.
    The Quick Assist share your screen dialog box
    Left-click on the Allow button to share your screen.

If you are giving assistance

  1. Left-click on the Assist another person button. You will be prompted for the email address and password associated with your Microsoft account.
  2. Once you are logged in, a security code will appear.
    The Quick Assist share security code dialog box
    There are some options on how to deliver the security code at the bottom of this dialog box. But the majority of the time, you will have the person you are assisting on the phone. Give them the 6-digit security code.
  3. The next screen will ask you what sharing option you want.
    The Quick Assist sharing option dialog box
    You can choose between Take full control or View screen. Make your selection and left-click on Continue.

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