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3 things you can do to restore network connectivity

Updated August 29, 2024

Is your Windows-based computer having trouble connecting to the Internet? One of the most frequent issues I get doing computer repair is the loss of network connectivity. Don't worry. There are several things you can do to restore your network connection. Here are three things you can do to restore network connectivity.

Check your network hardware

The first step in restoring network connectivity on your Windows-based computer is to check your network hardware. Start by ensuring that your modem and router are powered on and properly connected. Check the indicator lights on the modem and router to confirm that they are functioning correctly. If you're using a wired connection, make sure that the Ethernet cable is securely plugged into both your computer and the router or modem. If you're using a wireless connection, verify that your computer's Wi-Fi is turned on and that you're connected to the correct network.

If your network hardware appears to be functioning correctly, try power cycling your modem and router. To do this, disconnect the power cables from both devices, wait for about 30 seconds, and then plug them back in. This can help resolve temporary network connectivity issues caused by glitches in the hardware.

Reset your network adapter(s)

If you recently installed or uninstalled software before losing your network connection, some of your TCP/IP settings could have been changed. TCP/IP is the Internet protocol suite used for the Internet and networks in general. Resetting them back to default is easy, and there are two ways of doing it.

Reset the TCP/IP stack and Winsock interface using an administrator command prompt
Reset the TCP/IP stack and Winsock interface using an administrator command prompt

There are two ways to reset your network adapter(s): simple and advanced. The procedures are similar for all current versions of Windows, with a few differences. Just click on the link below for your Windows version.

Resetting your network adapter in Windows 11

Resetting your network adapter in Windows 10

Reinstall your network adapter(s)

Sometimes, the network adapter settings, wired or wireless, may get corrupted and cause a loss of network connectivity. Uninstalling and then reinstalling the driver(s) will reset it back to manufacturer defaults. Just right-click on the Start Windows logo key menu and select Device Manager from the Power User menu. Once Device Manager is open, expand the network adapters section. From there, right-click on the adapter you want to reinstall and select Uninstall.

Do not delete the driver when reinstalling the network adapter
Do not delete the driver when reinstalling the network adapter

When the Uninstall Device prompt comes up, make sure the Delete the driver software for this device box is unchecked, as you want to keep the driver, and then click on Uninstall. Exit Device Manager and restart Windows. When Windows restarts, it will discover the network adapter and automatically install the driver(s) with the default settings.

In conclusion, restoring network connectivity on your Windows-based computer may involve checking your network hardware or resetting/reinstalling your network adapter(s). By following these three tips, you can effectively diagnose and resolve network connectivity issues, keeping your computer connected and online.

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