Geeks in Phoenix

Geek Blog


Android Gallery 2.1 Force Close issue

I recently had an issue with the Gallery application on my Google Android 2.1. I would get an error message every time I started the Gallery app telling me, "Sorry! The application Gallery (process com.collliris.media) has stopped unexpectedly. Please try again.". Selecting 'Force Close' just put it into a loop. The only way to get out was to press the 'Return' key as the Galley app restarted.

I used SyncToy and backed up the contents of my Android. I then found several articles and tried a few of the suggestions. The following is the final process I went through to fix this issue:

  1. I mounted my Android to my PC via the USB cable, created a SyncToy backup, and copied the folder to another drive (I am going to modify the backup before restoring it, so I want a copy of the original backup)
  2. I umounted my Android from the PC.
  3. On my Android, I went to Settings>SD card and phone storage> and selected 'Unmount SD card'
  4. I then selected 'Format SD card'. Once reformatted, you will want to remount the SD card (my Android remounted the SD card automatically)
  5. In the backup on my PC, I deleted the contents of the \Android\data\com.cooliris.media and \DCIM\.thumbnails directories
  6. I then mounted the Android to my PC, recreated the folder pairing in SyncToy, and restored my data to the Android

After syncing my applications a couple of times, all of my settings were back. And now, the Gallery application works perfectly fine again.

Add comment

Free computer diagnostics

Repairing a PC can sometimes be expensive, and that is why we offer free basic in-shop diagnostics. Give one of our professional and experienced technicians a call at (602) 795-1111, and let's see what we can do for you.

Check out our reviews

Geeks In Phoenix LLC, BBB Business Review

Customer service is #1

Here at Geeks in Phoenix, we take pride in providing excellent customer service. We aim to give the highest quality of service  from computer repair, virus removal, and data recovery.

Bring your computer to us and save

Repairing a computer can be time-consuming. That is why we base our in-shop service on the time we work on your computer, not the time it takes for your computer to work! From running memory checking software to scanning for viruses, these are processes that can take some time.

Contact us

If you have any questions, please feel free to give us a call at (602) 795-1111  and talk with one of our Geeks. Or you can send us a message from our contact page , and one of our Geeks will get back to you as soon as possible. Or you can stop by and see us. Here are our hours and location.

Like Geeks in Phoenix on Facebook

Follow Geeks in Phoenix on Twitter

Watch Geeks in Phoenix on YouTube