When it comes to repairing Windows computers, there are a couple of problems that I get a lot of help requests. One of them is when a computer cannot get updates to Windows. So here are a few of my favorite resources for fixing Windows Update.

There are several reasons why Windows Update can fail. There could be corrupted files or folders; the different services that Windows Update requires are not starting, registry errors, etc. The following is a list of some procedures I use to repair Windows Update.

Remember to always restart your computer after running any of these procedures before trying Windows Update again.

Windows Update Troubleshooter

Windows 10 and Windows 11 have several troubleshooters built-in, including one for Windows Update. All of the Troubleshooters are located in Windows Settings. There are a few different ways to get to Windows Settings.

How to access the Windows Update troubleshooter in Windows 11

You can find all of the troubleshooters for Windows 11 in the Settings app. To get to the Settings app, do one of the following:

• Left-click on the Start menu and left-click on Settings (the gear icon)
• Right-click on the Start menu or press the Windows logo key + X and select Settings from the Power User menu
• Press the Windows logo key + I

The Settings app should open with System highlighted in the left-hand column. In the right-hand column, select Troubleshoot, Other troubleshooters, then left-click on the Run button on the right-hand side of Windows Update.

How to access the Windows Update troubleshooter in Windows 10

You can find all of the troubleshooters for Windows 10 in the Settings app. To get to the Settings app, do one of the following:

• Left-click on the Start menu and left-click on Settings (the gear icon)
• Right-click on the Start menu or press the Windows logo key + X and select Settings from the Power User menu
• Press the Windows logo key + I

Once you open Windows Settings, select Update and Security, then Troubleshoot in the left-hand column. In the right-hand column, select Additional troubleshooters, then select Windows Update in the right-hand column.

So if the Windows Update Troubleshooter (repair) did not fix the issue, you could attempt to reset the components that Windows Update uses. The following link gives complete instructions on how to manually reset the Windows Update components, plus some additional resources.

Reset Windows Update components

There is another way to reset the Windows Update components. The Reset Windows Update Tool is s script-based application that performs the same functions as the script above. Along with resetting Windows Update components, it can run Secure File Checker (see below), repair invalid registry keys, and repair the Windows system image using DISM (see below).

Reset Windows Update Tool

Check your drive for errors

If you have run the Windows Update troubleshooters (repair/reset) and Windows Update is still not functioning correctly, it's time to do some general system checks. Sometimes there can be an error(s) with the file system that does not allow the troubleshooters to fix the issue(s). I have had this problem many times before. Nothing worse than feeling like a dog chasing his tail. At this point, check your drive for errors by running checkdisk.

Check your drive for errors in Windows 11

Check your drive for errors in Windows 10

Check your drive for errors in Windows 8

Check your drive for errors in Windows 7 and Windows Vista

Once you are done with a checkdisk, go ahead and rerun the Windows Update troubleshooter. First, run the repair troubleshooter and try checking for updates. If it doesn't fix it, run the reset troubleshooter. If Windows Update still won't work, then it is time to check to system files.

Check system files

SFC

Windows has a built-in program called System File Checker (SFC) to check system files for corruption and incorrect versions. SFC is run inside of an administrative command prompt. Just follow the link below for your version Windows for instructions on how to bring up an admin command prompt.

Open an Administrative Command Prompt in Windows 11

Open a Command Prompt with Administrator privileges in Windows 10

Open a Command Prompt with Administrator privileges in Windows 8

Open a Command Prompt with Administrator privileges in Windows Vista and Windows 7

SFC is the same in all of the currently supported versions of Windows. Here is the link to the most detailed instructions for SFC (Windows 10, Windows 11).

Check Windows 11 system files with System File Checker

Check Windows 10 system files with System File Checker

Once you are done running SFC and have corrected any problems it may have found, try running Windows Update. If it still doesn't work, try running the troubleshooters (repair/reset) one at a time, running Windows Update in between. If you again cannot run Windows Update successfully, it may be time to run the most advanced system corruption repair tools.

DISM (Windows 8/8.1, Windows 10, Windows 11) / SUR (Windows Vista, Windows 7)

Deployment Image Servicing and Management (DISM) and System Update Readiness tool (SUR) are the complete way of checking for file corruption in Windows. The link to the instructions on how to run both is below. DISM and SUR are meant to be used by advanced users, so if you don't feel comfortable running either one of these programs, please contact a local computer repair shop like Geeks in Phoenix for assistance.

Fix Windows Update errors by using the DISM or System Update Readiness tool

After running either DISM or SUR, check again to see if Windows Update will work. If Windows Update still does not work, it may be time to perform a repair upgrade to Windows 10 / Windows 11.

How to perform a repair upgrade of Windows 11

How to perform a repair upgrade or Windows 10

Does it seem like your computer takes forever to boot up? Waiting for your Windows-based computer to boot can be quite frustrating. But there are a few things you can do. Here is how to speed up the boot time of your computer.

Check the drive for errors

If your computer has a Hard Disk Drive (HDD), this is the first thing you want to do. HDD's are notorious for not writing data back to the exact place where the data was read. Little known fact, but Microsoft didn't invent the Disk Operating System (DOS). It bought Quick and Dirty Operating System (QDOS) in the early '80s and renamed it MS-DOS. If you have a Solid State Drive (SSD), you can bypass this step, as SSD's don't have moving parts.

Check for hardware issues first with the software provided by the manufacturer of your HDD. The Ultimate Boot CD (UBCD) has all of the significant drive manufacturer's diagnostics software built-in, so this is always the right place to start.

Diagnose computer hardware issues with the Ultimate Boot CD

Then check for software issues with Windows built-in CHKDSK.

Check your hard disk for errors in Windows Vista / Windows 7

Check your hard drive for errors in Windows 8

Check your hard drive for errors in Windows 10

How to check your drive for errors in Windows 11

Uninstall any unwanted programs

This one is a no-brainer. Allot of adware/junkware will load itself up at boot, causing an increase in boot time. It also takes away resources that could be used by programs you want to run. The first thing to do is to go to the Control Panel > Programs > Programs and Features. Then go through the list of programs to see which ones can be uninstalled. Remember that you can change the way the programs are listed just by clicking on the column name. I like to know when a program was installed because you can find many unwanted clutter installations that way.

Remove unwanted items from startup

MSCONFIG inside of Windows 11

You can temporarily disable programs and services that start up with Windows using MSCONFIG. MSCONFIG is a diagnostic tool built into Windows that allows you to troubleshoot boot issues. You can enable and disable various boot settings, including programs and services that startup with Windows. Just open an Administrator Command Prompt and type MSCONFIG.

How to open a Command Prompt with Administrator privileges in Windows Vista and Windows 7

How to open a Command Prompt with Administrator privileges in Windows 8

How to open a Command Prompt with Administrator privileges in Windows 10

How to open a Command Prompt with Administrator privileges in Windows 11

Once you have your system fine-tuned with MSCONFIG, you could leave your system running in diagnostic mode by having MSCONFIG not displayed at startup. That's one of the first things I check for on systems I work on. It just too easy to let it go. But if you want to permanently remove the items you have disabled in MSCONFIG, here's how to do it.

The Everything tab inside of Autoruns

1. Download and extract the latest version of Autoruns from Microsoft.
2. Open MSCONFIG and make a note of each item you have disabled.
3. On the General tab of MSCONFIG, select Normal startup, then left-click Apply and OK. When prompted, close MSCONFIG and do not restart the computer. Yes, this will enable all of the items you have disabled, but we will delete them next.
4. Open the folder where you saved Autoruns.exe, right-click on it and select Run as Administrator.
5. Once it is done scanning, you need to find the items you had disabled with MSCONFIG. Check the Services and the Logon tabs first. Remember that you can check the logon items for each user with the User pull-down menu. Once you find your things, you can 1) disable it with the checkbox on the left or 2) you can right-click on it and select Delete.

Clean up the drive

It's time to clean up some of the clutter that seems to pile up. Using Windows built-in Disk Cleanup tool (cleanmgr.exe) will quickly clean out all sorts of crap, like user temp files and temporary Internet files. If you want to go a little further with cleaning your drive, download a copy of CCleaner.

Free up more disk space with Windows Vista / Windows 7 Disk Cleanup

Clean up your hard drive in Windows 8 with Disk Cleanup

Clean up Windows 10 with Disk Cleanup

Clean up your Windows 10 computer using the Storage feature

Clean up Windows 11 with Storage Sense and Disk Cleanup

Clean up and optimize your computer for free with CCleaner

Defragment your HDD

This is another step that only pertains to HDD's since SSD's don't get fragmented. If your HDD is fragmented, it takes it longer to find and load files. Optimizing the HDD structure will always give you a little more speed. You can use Windows built-in Optimize and Defragment drive tool or another disk utility like Defraggler from Piriform.

Geek Tip: If you use run the Disk Defragmenter from an Admin Command Prompt, you can use the /B switch to optimize the boot performance. For example, if you want to optimize booting on the C: drive, you would use the following:

Defrag C: /B

Using Disk Defragmenter in Windows Vista

Using Disk Defragmenter in Windows 7

Defragment and Optimize your hard drive in Windows 8

How to defragment and optimize your drive in Windows 10

How to defragment and optimize your drive in Windows 11

Perform advanced disk defragmentation with Defraggler from Piriform

If you want to go the extra mile with optimizing your HDD, remove the swap file before you defrag and restore it after you're done. And when you restore it, go ahead and use the following calculations.

The minimum pagefile size is one and a half (1.5) x the amount of memory. The maximum pagefile size is three (3) x the minimum pagefile size. Let's say you have 2 Gb (2,048 Mb) of memory. The minimum pagefile size would be 1.5 x 2,048 = 3,072 Mb and the maximum pagefile size would be 3 x 3,072 = 9,216 Mb.

Doing computer repair, I see a lot of different issues. But there is one problem I see over and over again, start-up corruption. This most commonly occurs when the computer is not turned off properly. And laptops appear to be more prone to this issue than desktops. So here's how to properly shut down your Windows-based computer.

Logic dictates that if you use a button to turn on a device, you should also use it to turn it off (button on / button off). You use a button to turn your TV, audio/video components, and smartphone on and off. But this is only sometimes the case when it comes to your computer. It is always recommended that you allow the operating system to close down all applications and turn the computer off itself.

Using the Start menu / Start screen to shut down Windows

This may seem like a no-brainer, but you would be amazed at how many people don't use this method. It's mainly laptop users who instinctively close the lid or reach for the power button. But if you don't watch how long you hold the power button down, you could perform a hard shutdown. It's simpler and recommended to use the shut down button on the Start menu / Start screen.

Windows Vista

Start button > Power button > Shut down

Windows 7

Start button > Shut down

Windows 8

1. Start screen > Sign out

2. Sign in screen > Power button > Shut down

Windows 8.1

Start screen > Power button > Shut down

Or

Power users menu (Windows logo key + X) > Shut down or sign out > Shut down

Windows 10

Start button > Power button > Shut down

Or

Power users menu (Windows logo key + X) > Shut down or sign out > Shut down

Windows 11

Start button > Power button > Shut down

Or

Power users menu (Windows logo key + X) > Shut down or sign out > Shut down

Using the power button on the computer to shut down Windows

This method is acceptable for turning off your computer, as it performs the same command as the shut down button on the Start menu / Start screen. But you have to check and ensure that the power options inside the operating system are configured to shut down the system when the power button is pressed.

Power button options inside of Windows 8.1 / Windows 10

The power button can be configured to put the system into sleep or hibernate. And if your system loses power while it's asleep, you will get an error when you restart it. This happens quite often with laptops when they are not using the ac adapter and the battery runs out.

Using the power button on the computer to force it to shut down

How do you turn off your computer when it freezes and has no reset button? This is where the Advanced Configuration and Power Interface (ACPI) specification comes into play. This spec has been built into every computer for well over a decade now. It mandates that when the power button is held down for 10 seconds or longer, the system performs a hard shutdown, turning off power to all components. This will most likely cause an error upon restart.

Note: This article was based on Paint.NET version 4. Since this article was written, Paint.NET version 5 has been released. Click here to read the newer Paint.NET 5 article.

One of the things I like to do besides repairing computers is creating graphics. Over the years, I have used many different image editing programs, including Photoshop and CorelDraw. But for free graphics programs, you just cannot beat Paint.NET.

Lately, I have been back through some of my older articles and updating the content. Even though I wrote this article a few years ago, Paint.NET is still one of my favorite graphics programs. And it just keeps getting better all of the time.

The user interface inside of Paint.NET 4

Paint.NET was initially created to replace the Paint program included in Windows but has evolved in to so much more since then. It includes such features as layers, effects, transparency, blending, and best of all, plugins.

With hundreds of plugins available, you can expand on the out-of-the-box graphic capabilities of Paint.NET. Since I have a digital camera that will take photos in RAW format, I found a plugin that opens that type of file. I also use Photoshop and have found a plugin to open those files too.

Paint.NET uses an asynchronous, fully multithreaded rendering engine and supports hardware acceleration via the GPU (Graphics Processing Unit). Selections are anti-aliased, and selected outlines rendered with 'dancing ants' animation, significantly improving the contrast between the sample and image. And the user interface is clean and straightforward to use.

The Settings dialog box inside of Paint.NET 4

There are now two (2) versions of the Paint.NET program. The original Windows desktop version and the UWP (Universal Windows Platform). The Windows desktop version is available for download for free from the dotPDN website. The UWP version is available for purchase from the Microsoft Store.

Paint.NET system requirements

• Windows 10, Windows 8.1, or Windows 7 SP1 with platform update
• .NET Framework 4.7.2
• 1 GHz processor (dual-core recommended)
• 1 GB of RAM

For more information on Paint.NET, follow the links below:

Get Paint 4
What's new in Paint.NET

It seems whenever I tell someone that I repair computers for a living, I almost always get asked the question, "What do you recommend for anti-virus software?". I tell them I use a layered approach to security, not relying on just one program for protection. I'm not particularly eager to use all-in-one security suites. It's not that I don't trust any particular software; I don't like having only one piece of software protecting my computer. Here's how to use layered security to protect your computer.

Software firewall

Windows has had a good firewall built-in since Windows Vista, and it's turned on by default. It comes pre-installed inside of Windows and is ready to go. There are also some great free and paid firewall products. And you will also find software firewalls included in most security suites, like McAfee or Norton. It's your choice.

Always remember that when you connect to the Internet, do it through a router or hotspot. Never connect a wired network connection directly to the Internet jack on your modem. With a router or hotspot, some form of Network Address Translation (NAT) happens, so you are not directly connected to the Internet.

Anti-virus software

This one is a no-brainer. Microsoft has included a built-in anti-virus program inside of Windows since Windows 8.1 and has worked hard to make it a top-rated program. And if you install a different anti-virus program, Windows Security will detect it and turn its real-time protection off. But you can still have it run periodic scans.

There are plenty of free and paid anti-virus programs on the market, and I have used quite a few different ones over the years. Some internet service providers like Cox Communications even offer free security suite software.

The only thing to remember when picking an anti-virus program is the system's performance you're installing it on. I would not install a full-blown security suite like Norton or McAfee on a laptop.

Anti-malware / anti-adware software

Anti-virus software typically looks for, you guessed it, viruses. I've cleaned out several pieces of malware and adware that anti-virus programs missed because it wasn't a virus. Quite a few anti-malware programs are meant to be run side-by-side with anti-virus software.

When it comes to anti-malware programs, Malwarebytes is the most popular. If you want real-time scanning, you will need a license. If you want to periodically manually scan your computer, the free version will work just fine.

Now with the rise of pop-up bogus security warnings, adware is becoming the biggest threat to consumers. Malwarebytes has a great program called AdwCleaner for finding and removing adware in all popular browsers (Chrome, Edge, Firefox, etc.).

Using anti-virus software together with anti-malware and anti-adware programs creates excellent layered security. As the old saying goes, "Never put all of your eggs in one basket.".