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How to clone the drive in your Windows computer

Are you running out of free space on the drive in your computer? Or are you thinking about getting a faster drive for it? If so, cloning the drive in your computer might be just the answer, and here is how to do it.

How to clone the drive in your computer

Note: Drive cloning is a procedure that computer technicians perform regularly. If you do not feel comfortable doing any of the following procedures, please contact a local computer service company like Geeks in Phoenix.

When installing a new drive in your computer, you have two (2) options; you can perform a fresh installation of the operating system and all the programs. Or you can clone the current drive to the new one and preserve the installed operating system and programs.

Since many people do not remember how they installed their programs or where the installation media/software keys may be, cloning their existing drive is the best option. The complexity of cloning a drive depends on the type of drive, the form factor, and the current and new drive interface.

There are several types of drives; the most popular are SSD (Solid State Drive), HDD (Hard Disk Drive), and SSHD (Solid State Hybrid Drive). There are also several different drive interfaces; the most popular are SATA (7 pin connection cable) and M.2 (keyed socket). HDDs and SSHDs use a SATA interface; SSDs can use either SATA or M.2.

Different types of computer drives

There are several different form factors (physical size) of drives; HDDs and SSHDs come in 3.5" and 2.5" (width), SSDs come in 2.5" (width) when using a SATA interface, and 30 to 110 MM (length) when using an M.2 interface. Drives that come in 2.5" form factor can also have different heights (thicker); 9.5 MM is standard, and 7 MM is used in ultra-thin laptops.

 
Drive types
 
SSD
HDD
SSHD
Form Factor
3.5"
X
X
2.5"
X
X
X
M.2
X
Interface
SATA
X
X
X
M.2
X

If you are upgrading a laptop drive (2.5"), check with the manufacturer on what size is recommended. If you are upgrading an M.2 drive, check with the manufacturer (system/motherboard) on what interface (SATA 3, AHCI, or NVMe), key notch (B, M, or B & M) and length is supported.

Now the first thing you need to do is find out the model number of your current drive. Once you have the model number, you can search on Google and get all of its specifications. You can find the model number in Computer Management.

How to open Computer Management

  1. Left-click on the Start Windows logo menu
  2. Scroll down the list of programs and left-click on Windows Administrative Tools
  3. Left-click on Computer Management

or

  1. Right-click on the Start Windows logo menu to bring up the Power Users menu
  2. Left-click on Computer Management

Once you have the Computer Management console open, left-click on Disk Management and locate the disk that has the partition with the drive letter C:. Right-click the disk number (usually Disk 0) select Properties from the context menu. On the General tab, you will find the drive model number.

Once you have your existing drive specifications, it is time to decide on a replacement drive. Are you going to replace it with one that has the same form factor and interface or not. Your decision will determine how you clone your drive, and there are two (2) ways to do it.

Now it is just a matter of getting another drive with the same data capacity as your existing drive. You can get one with a smaller capacity, but you would have to shrink the partition(s) on the drive before cloning it. You can get one with a larger capacity (recommended), but you may or may not have to manually expand the partition(s) after you are done. Some drive manufacturers (WD, Seagate, and Samsung) cloning software will automatically do that.

There are two (2) different scenarios, upgrading your existing drive to the same form factor and interface or upgrading your existing drive from SATA to M.2. Doing an upgrade that involves just SATA drives is relatively simple; M.2 drives are a bit more complicated.

If you decide to upgrade to an M.2 drive, you will need to find out what type of M.2 drive your motherboard can support before purchasing it. You need to find out the local interface (SATA3, AHCI, or NVMe), width/length, and keying. You will also need the hardware (standoff and screw) to mount it to the motherboard.

SATA drives can be connected to your computer using internal SATA and power cables (desktop) or external USB docking stations / external drive enclosures (desktop or laptop). Since M.2 drives use sockets with PCI-e buses for power and transferring data, they have to be directly connected to the motherboard.

There are M.2 to USB adapters, but they can be expensive and only support specific key notches. For cloning SATA to M.2 or M.2 to M.2, I recommend using the drive-to-image method (see below).

  • Drive-to-drive. This is the method you would want to use if you are cloning your existing drive to another drive with the same interface (SATA to SATA).
  • Drive-to-image. This is the method you would want to use if you are cloning your existing drive to a different interface (SATA to M.2)

Drive cloning software

A few drive manufacturers have the software you can download to clone your drive, but at least one of the drives (source or destination) has to be one of theirs. And a few of the programs you can use to create bootable media. Here are a few of the drive cloning programs available.

Western Digital - Acronis True Image

Seagate - DiskWizard

Samsung - Data Migration

Ultimate Boot CD (bootable media)

R-Drive Image

Hardware required for drive cloning

  • Docking station
  • External hard drive
  • Flash drive for creating bootable media

Different hardware you might use when cloning a computer drive

Drive-to-drive cloning

This is probably the easiest way to clone a drive. The first thing you have to do is install the cloning software on the computer with the source drive you want to clone. If you decide to use the UBCD, you will need to create the bootable media.

Then connect the destination drive by either attaching using a docking station / external case (laptop or desktop) or shutting down the computer and installing it (desktop).

Once you have both drives attached to the computer, you can boot the system normally or use bootable media and start the drive cloning program. Follow the software instructions and be ready to shut down your computer as soon as the software completes cloning the drive.

You will need to remove or detach the source drive from the computer, as both of the drives will have the same boot signature. If you cloned a SATA drive to another SATA drive, connect the destination drive to the connection that the source drive was on. You should be ready to boot your computer on the new drive.

Drive-to-image cloning

This procedure does require a few more steps to complete, but it does also have more options. One of the advantages of this type of drive cloning is changing your computer's primary drive interface. The disadvantage is you may have to expand/recreate partitions manually.

The first thing you need to do is install the cloning software on your computer and then create bootable media using it. You will need the bootable media to restore the disk image or disk backup to the new drive.

The next thing you will need to do is use that same cloning program to create a drive image / drive backup of your primary (boot) drive to an external hard drive. Once that is complete, safely remove the external hard drive from your computer and shut it down.

Now that your computer is turned off, uninstall the existing drive and install the new drive. Once the new drive is in place, boot your computer using the bootable media you created and proceed to restore the disk image / disk backup to the new drive.

If the new drive is larger than the old one, the cloning software may prompt you to expand the primary partition. If it does, let the software do it. If not, you may have to expand it manually using Disk Management inside of Windows.

Windows creates a hidden recovery partition right behind the primary partition. If the cloning software does not put that hidden partition at the end of the new drive and expand the primary partition, you will have to do it manually.

I use R-Drive Image for drive cloning, and it allows me to restore a complete drive image or individual partitions. When I run into the hidden recovery partition, I usually will restore all of the partitions except for the last one, the hidden recovery partition.

Since the system does not require the hidden recovery partition to operate, I boot it up on the new drive and expand the primary partition using Disk Management to fill up almost all of the remaining free space.

I leave a little more than enough free space to restore the hidden recovery partition. I then boot the computer back up on the R-Drive bootable media and restore the hidden recovery partition into the remaining free space.

For more information on upgrading computer drives. click on the following links.

How to upgrade the hard drive in your computer

How to upgrade your computers hard disk drive to a solid state drive

How to repair the Windows 10 Start menu apps

When it comes to using Windows 10, the Start menu app tiles are a popular way to open some of your favorite programs. But what happens if the app tiles stop functioning correctly? Here is how to repair the Start menu apps.

How to repair the Windows 10 Start menu apps

The Start menu apps are not standard desktop Windows programs; they are Universal Apps, UWP (Universal Windows Platform), to be exact. They are designed to run on all Microsoft devices, including Xbox, Surface Hub, and HoloLens. Microsoft has set quite a few of them as default apps in Windows 10 for opening photos, videos, music, etc.. So when they stop working, it can be a significant problem.

The steps outlined in this article should be taken in the order listed. Remember to restart your computer between each step so that changes have a chance to take effect. The links to the blogs referenced in each stage are highly detailed and will open in new browser tabs. That way, you don't have to worry about trying to get back to this article.

Reinstall the Start menu apps

This step is one of the most straightforward procedures and should fix the Start menu apps most of the time. All you have to do is copy a string of text and paste it into an Administrative PowerShell console.

There are several ways to open an Administrative PowerShell. Here are a few of the most popular

  1. Open an Administrative PowerShell using one of the following procedures.
    • Bring up the Start menu by left-clicking on the Start Windows logo button.
    • Scroll down to the Windows PowerShell folder and left-click on it.
    • Right-click on Windows PowerShell and select Run as Administrator on the context menu that appears.
    or
    • Bring up the Power User menu by right-clicking on the Start Windows logo button.
    • Left-click on the Windows PowerShell (Admin) link.
    or
    • In the search box to the right of the Start Windows logo button type PowerShell.
    • In the right-hand column of the search results, left-click on Run as Administrator directly below Windows PowerShell.
  2. You will get a prompt stating Do you want to allow this app to make changes to your device? Left-click on Yes.
  3. Copy and paste the following text into the PowerShell window.
    Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
  4. When the script is done running, close the PowerShell window by typing exit and press enter.
  5. Restart your computer.

Don't worry if a couple of errors are generated while running the PowerShell command. It happens even on a clean Windows 10 installation. If numerous errors are generated, then you may need to proceed with the following steps.

I once had a system that the Start menu apps would not reinstall because the Windows Security Service would not start. I had to repair it before I could get the Start menu apps working again. Remember that once you complete any of the following procedures, restart your computer and rerun the PowerShell command.

Check the drive for errors

There is a possibility that the Start menu apps are not functioning correctly because there are errors on your C:\ drive. Running a quick standard disk check may be just the thing your computer needs to get the Start menu apps running again.

And even if it doesn't fix the problem with the apps, it is always an excellent procedure to do before the next step. Here's how to run a standard drive check in Windows 10.

  1. Open File Explorer using one of the following:
    • Left-click on the File Explorer icon (manilla folder) on the Taskbar.
    • Press the Windows logo key Windows logo + E at the same time.
    • Use the Power User menu by right-clicking on the Start Windows logo button and selecting File Explorer.
  2. In the left-side column left-click on This PC.
  3. In the right-side column right-click on the drive you want to check and select Properties.
  4. Left-click on the Tools tab.
  5. Under Error checking left-click on Check.
  6. Left-click on Scan drive.

If you get an error when trying to run a standard drive check, you may have to perform an advanced check. Here are all of the details on how to do it.

How to check your drive for errors in Windows 10

Check system files for corrupt or missing files

Now some of the files the Start menu apps require to operate correctly may be missing or gotten corrupted. Windows 10 has a utility called System File Checker (SFC) that can detect and repair problems with files required by Windows 10 for properly operation.

Let me forewarn you that you may have to run SFC more than once to fix some of Windows 10 files. You may even have to start your computer in safe mode to get SFC to repair Windows 10. Here's how to run a basic SFC scan:

  1. Open an Administrator Command Prompt using one of the following.
    1. Left-click on the Start Windows logo button.
    2. Scroll down the program list and then left-click on the Windows System folder to expand.
    3. Right-click on Command Prompt.
    4. On the context menu that appears, hover your cursor over More and then left-click on Run as administrator. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
    or
    1. In the search box next to the Start Windows logo button, type Command Prompt.
    2. In the list of results, the Command Prompt should be highlighted.
    3. In the right-hand column under Command Prompt, there is an options menu. Left-click on Run as administrator. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  2. Type sfc /scannow into the Admin Command Prompt and press enter.

And in the worst-case scenario, you may have to replace a corrupt file or two manually. Luckily there is a way to determine what files SFC repairs and what ones it cannot. The following article has all of the details on how to go about using SFC to its fullest potential.

Check Windows 10 system files with System File Checker

Perform an in-place upgrade of Windows 10

The next step to getting the Start menu apps to working again involves doing an in-place upgrade of Windows 10. Even though it sounds kind of scary, it is relatively simple.

When performing an in-place upgrade, your documents, pictures, and videos stay perfectly safe. And you can keep all of the installed programs too. The only downside is the default programs for specific file types revert to Windows 10 defaults. To me, that is no biggie. The following article gives all of the details on how to do an in-place upgrade.

How to repair Windows 10 by doing an in-place upgrade

Reset Windows 10

This step is the completely last resort to fixing the Windows 10 Start menu apps. I defiantly don't recommend it, but I do have to suggest it (reluctantly) as an option. With resetting Windows 10, you can keep all of your documents, pictures, and videos. But all of the programs that did not come with Windows 10 will be gone. The following article gives all the details on how to reset Windows 10.

How to reset Windows 10

Provide remote assistance in Windows 10 and Windows 11 with Quick Assist

Updated March 17, 2022

Do you have a family member or friend who is always calling for help with their Windows 10 or Windows 11 computer? Do you wish you could easily connect to their system and take care of their problems fast? You can do just that with the Quick Assist program inside Windows 10 and Windows 11.

Provide remote assistance in Windows 10 and Windows 11 with Quick Assist

Now there is nothing new about being able to establish a remote connection from one Windows computer to another. The Remote Assistance program has been in Windows since Windows Vista, but it does require some detailed setup before you can use it.

On the other hand, Quick Assist is installed in Windows 10 and Windows 11 and is pretty much ready to go when you needed. Its requirements are pretty minimal: both computers have to be running Windows 10 or Windows 11, and the person assisting needs to have a Microsoft account.

Quick Assist does have a few great features. The first one has to be how easy and straightforward it is to use. It comes already installed, and all you have to do is start it up and follow the prompts.

The second feature that stands out is the ability to restart the remote computer you are giving assistance to and have the connection restart automatically. This feature is handy when installing and uninstalling software on the remote computer.

A couple of the other great features are the ability to view a single monitor or all of the monitors on the remote computer. You can annotate (draw) on the remote computer screen (great for illustrating how to do something). And there is even a button to start the Task Manager.

There are two (2) features that are not included that most remote connection software you pay for include. The first one is being able to transfer files between the two computers directly.

You can get around this by using cloud-based file storage like Dropbox or Google Drive. All you have to do is use a browser on the remote computer to log into your cloud storage and download files you uploaded from your computer.

The second feature that is missing is a shared clipboard. Quick Assist does include a chat window (instruction channel) that you can transfer links and text between the computers.

The downside is that the chat window gets cleared with every message that is sent. You can get around this problem by enabling the Clipboard history on the remote computer.

Then in the chat window on the remote computer, you can click on the Copy button, and have all of the pieces of text you send to the remote computer saved to the Clipboard. For more on Windows 10 Clipboard features, follow the link below.

How to use all of the Clipboard features in Windows 10

How to start a Quick Assist session

How to open Quick Assist inside of Windows 11

  1. Left-click on the Start button Windows logo to bring up the Start menu.
  2. In the upper right-hand corner of the Start menu, left-click on All apps.
  3. Scroll down the list of programs and left-click on Windows Tools.
  4. Left-click on Quick Assist.

or

  1. Left-click on the magnifying glass to the right of the Start button Windows logo to bring up the Search dialog box.
  2. In the Search dialog box, type Quick Assist.
  3. In the list of results, the Quick Assist should be highlighted.
  4. Left-click on Quick Assist.

How to open Quick Assist program inside of Windows 10

  1. Left-click on the Start Windows logo button and scroll down to Windows Accessories.
  2. Left-click on it to expand the contents.
  3. Left-click on Quick Assist.

or

  1. Using the search box on the right side of the Start Windows logo button, type in Quick Assist,
  2. Left-click on it in the search results.

Once Quick Assist is up on your screen,
The Quick Assist setup screen
there are two choices: Get assistance and Give assistance.

If you are getting assistance

  1. Enter the 6-digit security code from the person assisting you and left-click on the Share screen button.
  2. You will be prompted to allow access to your computer.
    The Quick Assist share your screen dialog box
    Left-click on the Allow button to share your screen.

If you are giving assistance

  1. Left-click on the Assist another person button. You will be prompted for the email address and password associated with your Microsoft account.
  2. Once you are logged in, a security code will appear.
    The Quick Assist share security code dialog box
    There are some options on how to deliver the security code at the bottom of this dialog box. But the majority of the time, you will have the person you are assisting on the phone. Give them the 6-digit security code.
  3. The next screen will ask you what sharing option you want.
    The Quick Assist sharing option dialog box
    You can choose between Take full control or View screen. Make your selection and left-click on Continue.

How to use all of the Clipboard features in Windows 10

The Clipboard is probably one of the most widely used features inside of Windows. It used to be just for copying a small amount of text, but not anymore. Let's take a look at all of the Clipboard features inside of Windows 10.

How to use all of the Clipboard features in Windows 10

In the early days of computing, users were able to store small amounts of data in the computer's RAM (Random Access Memory), and it was called the Paste Buffer. You could only save one piece of data at a time, and every time you copied a new piece of data, the last piece was erased.

But over the decades, the Paste Buffer, now known as the Clipboard, has evolved into a useful and essential tool for productivity. The Clipboard in Windows 10 can hold multiple pieces of text and images. And how you access the Clipboard has changed over the years.

Before you can take advantage of the full capability of the Windows 10 Clipboard, you have to do a couple of things. The first thing you need to do is to make sure that the Clipboard history feature is turned on.

With Clipboard history turn on, you can view and paste all of the different items you have copied to the Clipboard. You will need to go to the Windows Settings to make sure that this feature is activated.

There are three (3) ways to bring up the Windows Settings in Windows 10:

  • Left-click on the Start button, which will bring up the Start menu. On the Start menu left-click on the gear icon (Settings)
  • Right-click on the Start button, which will bring up the Power User menu. On the Power User menu left-click on Settings
  • Press the Windows logo key Windows logo key + I

Once you have the Windows Settings on-screen, left-click on System, then scroll down the left-hand column and left-click on Clipboard.
The Clipboard history switch inside of Windows 10 Settings
Make sure that the Clipboard history is turned on. You can clear all of the items on the Clipboard from here too.

Now copying text to the Clipboard has always been pretty straightforward, but there may be times you want to copy images to it. The second thing to do is to make sure you have all the programs you can use to capture images.

Now the Snipping Tool has been in Windows since Windows 7, and it works well for capturing anything on-screen (if you can see it, you can capture it).
The Snipping Tool inside of Windows 10
And it automatically copies whatever you snip to the Clipboard. But it does prompt you to save your snip to a file when you close it.

But Microsoft is going to depreciate it eventually and has a new program to replace it called Snip & Sketch.
The Snip & Sketch inside of Windows 10
Snip & Sketch is not installed by default, but you can easily install it from the Microsoft Store.

Just open the Microsoft Store, do a search for Snip & Sketch and then click Install. It also automatically copies its snips to the Clipboard. The beautiful thing about Snip & Sketch is that it does not prompt you to save your snips when you close it.

And then there is a third way of capturing screen snips, the Snipping Bar.
The Snipping Bar inside of Windows 10
Microsoft included it in Windows 10 Version 1809, and not too many people know about it. That's because you have to use a combination of three (3) keys on the keyboard to bring it up (Windows logo key Windows logo key + Shift + S).

The downside of the Snipping Bar is that it only captures one snip at a time. Every time you want to capture a screen snip, you have to press the Windows logo key Windows logo key + Shift + S. The Snipping Tool and Snip & Sketch will capture as many snips as you like until you close them.

We are now all set to start copying items to the Clipboard. Remember that you can paste text from the Clipboard into almost any program, but you can only paste images into programs that can display images.

For example, you can paste text from the Clipboard into Notepad but not images. But can paste both text and images from the Clipboard into Paint or Wordpad.

There are several different ways to copy and paste from the Clipboard. Here are a few of the most common ways to do it.

Ways to copy to text to the Clipboard

Highlight the text you want to copy and then:

  • Press Ctrl + C on the keyboard
    Copying text to the Clipboard using the context menu inside of Windows 10
  • Right-click on the highlighted text and select Copy from the context menu

Ways to copy to graphics to the Clipboard

Highlight the image you want to copy and then:

  • Press Ctrl + C on the keyboard

If you can not highlight the image then:

    Copying an image to the Clipboard using the context menu inside of Windows 10
  • Right-click on it and select Copy
  • Use the Snipping Tool, Snip & Sketch or the Snipping Bar to capture a snip of it

Ways to paste from the Clipboard

Select where you want to place the graphic or text in the program of your choice then:

  • To paste the last item copied to the Clipboard press Ctrl + V on the keyboard.
  • To select an item on the Clipboard, press the Windows logo key Windows logo key + V to display the Clipboard history.
    Pasting an item from the Clipboard using Clipboard history in Windows 10
    Then use your mouse or keyboard arrows to scroll through the clips. When you find the one you want to use, left-click on it (mouse) or press enter (keyboard).

For more information on the keyboard shortcuts discussed in this article, just follow the links below.

Windows logo key shortcuts for Windows 10
General keyboard shortcuts

Check out the following video for examples of copying to and pasting from the Clipboard inside of Windows 10.

Five things to look at to protect your computer when working from home

With more and more people working from home, keeping your personal computer safe and secure is essential. There is always somebody out there that will want to get your information and data. So here are five (5) things to look at to protect your computer when working from home.

Five things to look at to protect your computer when working from home

It is hard not to be paranoid when it comes to the security of your computer at home. You hear about all the ways that the bad guys can get access to your data. But with a few simple changes, you can harden the security of your personal computer.

E-mail

Protect your computer from malicious email when working from home

E-mail is the most popular way for the bad guys to get access to you. They will try and infect your computer with a malicious attachment or get you to go to a compromised website to get your information. Sometimes they just want you to respond to their e-mail with your personal information.

Either way, e-mail is currently the largest source of attacks and scams. But there are some simple things you can do to protect yourself. The first thing you want to look at is how you view your e-mail.

Now e-mail can be written using two (2) different formats: plain text (like in a .TXT file) or HTML (like the code used for websites). Plain text e-mail cannot have any special formatting, but HTML e-mail can.

Just like malicious websites can have hidden code that can download and install malware, adware, and viruses, so can malicious HTML formatted e-mail. There is no difference between the two.

So, just like if you went to a malicious website and viewed an infected web page that had a malware payload inside of it, displaying a malicious HTML formatted e-mail has the same effect.

The best way to avoid downloading the contains of an HTML formatted e-mail is by not using the preview feature in your mail program. Most of them, like Outlook and Thunderbird, can turn off the preview pane. If the HTML formatted e-mail can not be rendered, it cannot execute the code inside.

One thing to remember is that if you do not know or recognize the person or company that sent you a questionable e-mail, just delete it. It is not worth the trouble a malicious e-mail can cause just to see what is in the e-mail.

While on the subject of malicious e-mail, knowing how to spot a piece of junk mail is essential. I go into more detail on how to do it in the following article I wrote a little while back.

How to spot a piece of spam e-mail

There is another option when it comes to e-mail security, and that is using an anti-spam program. Since I get hundreds of e-mail a day, I started using the anti-spam program MailWasher almost two decades ago. It is perfect for getting rid of junk mail.

For more information on MailWasher, check out this article I wrote a couple of years ago. They have a paid version and a free version.

Eliminate spam from your inbox with MailWasher 7.5

Tech scams

Protect your computer from a tech scam when working from home

Tech scams have seemed to lose there popularly with bad guys. I guess is it because consumers are getting smarter and not falling for them anymore. But you still get them from time to time, so here is a link to an article I wrote about avoiding them.

How to handle a tech scam

The bottom line is, don't give them any information and, whatever you do, do not provide them with access to your computer!

Software updates

Protect your computer with software updates when working from home

Allot of people don't apply updates to Windows and other programs because they are afraid that the upgrades will break the software. Yes, it does happen occasionally, but not regularly.

Sure, I have had my fair share of repairing computers that have experienced a failed update. But more often than not, updates install flawlessly. With all of the testing that software manufacturers do to updates, a failed upgrade is kind of rare.

But recovering from a virus or malware infection that could have been prevented by applying software updates can be expensive. And kind of embarrassing too.

Then there is using an operating system, like Windows XP, Windows Vista, or Windows 7 that has reached its end-of-life and no longer gets security updates. I get the "I just like the way it works" or "My software won't run on the latest version of Windows" arguments.

I have found solutions to those arguments, and many like them. When there is a will, there is a way. But running unpatched software is just way too dangerous. Bite the bullet and apply updates or upgrade your software.

Anti-virus software

Protect your computer with anti-virus software when working from home

This is another piece of software you have to keep an eye on. The biggest problem I encounter is expired anti-virus licenses. A customer will get a new computer with anti-virus software preloaded that has a 30 or 60-day trial license.

When the trial license expires, they just ignore the pop-ups telling them about the expired license. Luckily, Windows 10 has a highly rated anti-virus program (Windows Security) built-in. It will usually take over when a trial anti-virus license expires.

Typically when I set up a new computer for a customer, I ask them what they want to do about anti-virus software. The majority of them tell me to remove the pre-loaded trial version of anti-virus software.

If they don't have a preference for a particular anti-virus program, I have them go to an independent, third-party website like AV Test and check the ratings for the different anti-virus software.

A lot of people are surprised that Microsoft's Windows Defender / Windows Security is rated so high. Microsoft has worked hard over the years to improve its anti-virus software.

Now the cool thing is even if you have installed another companies anti-virus software on Windows 10, Windows Security will see it and set it as the default. But you can still have Windows Security do periodic scans.

Routers

Protect your computer with your router when working from home

This security tip may or may not affect you. If you lease your router from your Internet Service Provider (ISP), then this topic is not relevant to you. If you own your router, then this will be of interest to you.

Home Internet routers have always been a target for the bad guys. There are two reasons for that: First is the fact that home users don't usually change the default administrative passwords. Luckily, a few years ago, router manufacturers started to install complicated default passwords.

The second reason is that once people set up their routers, they have a tendency not to think about them anymore until something goes wrong. Its as I like to call it, the set it and forget it syndrome.

Just like I discussed updating software earlier in this article, your router also has software that gets updated. It is called firmware, and it is the operating system for your router. Think of it as what Windows is to your computer; the firmware is to your router.

Now the problem is that the firmware in your router does not get automatically updated. You have to do this manually. And sometimes it can be kind of hard to determine what version of firmware your router is running, if there is an updated version of firmware for your router and how to go about upgrading the firmware of your router.

The first place to start is to log into your router and find out what version of firmware it is running. It is usually listed right on the first screen. From there, you go to the manufacturer's website and find the product page for your router. What you are going to need is the manual for your router.

An effortless way to find it is by just searching on Google. Just search for manufacturer model manual, and the product page for your router should be in the top three (3) results. Once you have the manual, you can search it for Firmware Update, and it should explain where to go inside of your router to look for and upload a new version of the firmware.

Now that we have looked at the firmware of the router, let's take a look at the security of your router. The bad guys regularly scan an ISP's range of IP (Internet Protocol) addresses looking for open ports to attack. An IP address is a unique string of numbers that identifies each device on the Internet.

We now want to check and see if your router has any open ports that can be used by the bad guys to gain access to your router or any of the devices inside your network. For this, we want to do an unintrusive scan of all of the service ports on your router.

Gibson Research Corporation has a fantastic tool for doing this called ShieldsUp!. Just go over to the website, and under the Services pull-down, you will find ShieldsUp.

Once you get to the ShieldsUp! page click on the Proceed button. From there, you can select from several different types of scans. I recommend the All Service Ports scan.

Once the scan is complete, the webpage will display the scan results. If you score a perfect rating, you are good to go. If any ports that require attention, the webpage will tell what you need to do.

Free computer diagnostics

Repairing a PC can sometimes be expensive, and that is why we offer free basic in-shop diagnostics. Give one of our professional and experienced technicians a call at (602) 795-1111, and let's see what we can do for you.

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Customer service is #1

Here at Geeks in Phoenix, we take pride in providing excellent customer service. We aim to give the highest quality of service  from computer repair, virus removal, and data recovery.

Bring your computer to us and save

Repairing a computer can be time-consuming. That is why we base our in-shop service on the time we work on your computer, not the time it takes for your computer to work! From running memory checking software to scanning for viruses, these are processes that can take some time.

Contact us

If you have any questions, please feel free to give us a call at (602) 795-1111  and talk with one of our Geeks. Or you can send us a message from our contact page contact page , and one of our Geeks will get back to you as soon as possible. Or you can stop by and see us. Here are our hours and location.

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Geeks in Phoenix is an IT consulting company specializing in servicing laptop and desktop computers. Since 2008, our expert and knowledgeable technicians have provided excellent computer repair, virus removal, data recovery, photo manipulation, and website support to the greater Phoenix metro area.

At Geeks in Phoenix, we have the most outstanding computer consultants that provide the highest exceptional service in Phoenix, Paradise Valley, Scottsdale, and Tempe, Arizona. We offer in-shop, on-site, and remote (with stable Internet connection) computer support and services.

Geeks in Phoenix
Expert service at affordable prices!
4722 East Monte Vista Road
Phoenix, Arizona 85008
(602) 795-1111

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