Geeks in Phoenix

Geek Blog

How to repair Windows 10 by doing an in-place upgrade

Are you getting lots of errors when you log into Windows 10? Are you not able to get the Start menu or File Explorer to open? If so, it may be time to repair Windows 10 by doing an in-place upgrade.

Sometimes repairing Windows 10 can be a challenging endeavor. One time I had a Windows 10 system that the right-click mouse function would only work in certain situations.

Another time, I had a Windows 10 system that File Explorer and the Start menu would not work. This was one of those times when you think that you are going to just have to wipe the drive and do a clean installation of Windows 10.

But in both cases, I was able to repair Windows 10 while keeping all of the user's documents, settings and installed programs. I just performed an in-place upgrade of Windows 10.

Remember that if you start the in-place upgrade by booting your computer up on the Windows 10 installation media, you will only get the option of saving your documents. To also preserve the installed programs, you need to start the in-place upgrade from inside of Windows 10.

Now performing an in-place upgrade is not hard. The only thing you need to do it is make the Windows 10 installation media. If you can access the Internet and download the Windows 10 Media Creation Tool, great. If not, you will need to use another computer to make the Windows 10 installation media.

You do not have to be upgrading to a newer version of Windows 10 (1709 to 1803, 1803 to 1809) for this to work. You can perform an upgrade to the same version (1809 to 1809).

Now you never want to use an older version of the Windows 10 media, like one you created a couple years ago, to do an in-place upgrade. You will always want to download the latest version directly from Microsoft using the Windows 10 Media Creation Tool.

To make the media you will need either a blank DVD or a USB flash drive that is at least 8GB in size. Remember that if you use a USB flash drive it will be reformatted and everything on it will be erased. So, if you have used the USB drive for anything else, you may want to copy the data off of it before using it for the Windows 10 installation media.

Once you download the Windows 10 Media Creation Tool, just double-click on it. It is a stand-alone program that does not need any installation. Just double-click and run.

The first screen that comes up is the legal stuff, just click on Accept. On the next screen you will have to choose what you want to do.
Windows 10 installer what do you want to do screen
Select Create installation media for another PC and click on Next.

On the next screen you will select the language, architecture and edition.
Windows 10 installer select language and edition screen
Since you are creating the media for another computer, make sure Use the recommended options for this PC check box is deselected. The majority of users in the US will select the following settings:

  • Language: English (If you use a different language, select it from the pull-down menu)
  • Edition: Windows 10
  • Architecture: 64-bit (x64)

When you are finished selecting the language, architecture and edition click on Next. The next screen will ask you what media do you want to use.
Windows 10 installer choose which media to use screen
If you select USB flash drive, make sure you have the USB flash drive inserted into a USB port on the computer.

If you want to make a DVD, you will need to choose ISO file and then burn it onto a blank DVD. Here is how to go about burning the ISO file to a DVD.

Once you have the media created, either a DVD or USB flash drive, you will need to inserted it in the computer that you want to repair.
Windows 10 setup program in File Explorer
Then just open File Explorer, navigate to the DVD or USB flash drive and right-click on the setup.exe program and select Run as administrator.
Windows 10 installation start up screen
The Windows 10 installer will then start up.

You will be prompted to download Windows 10 updates, drivers and optional features. Since you are doing an in-place upgrade, I recommend waiting until the installation is finished before doing any updates.

The next screen you will get is the license agreement. Just click Accept in the lower right-hand corner and continue with the in-place upgrade. Finally, you will get to the screen that asks what you want to keep. Make sure that Keep personal files and apps are selected and then select Install in the lower right-hand corner.

The in-place upgrade will take some time and your computer could restart a few times before it is complete. When it is done, your version of Windows 10 should be completely repaired and good as new.

Now in the examples I talked about earlier, I could not get either the right-click function to work or could not get the Start menu or File Explorer to open at all. But there is another way of starting the in-place upgrade using Task Manager.

How to start a program using Task Manager

Sometimes the only way to run a program is to use Task Manager. It is a simple, down and dirty way of running a program with administrative privileges. And we want to use admin privileges to run the setup.exe program.

  1. Press the Ctrl + Alt + Delete keys all at the same time (the 3-finger salute).
    The Windows 10 Ctrl Alt Delete screen
    You will get a screen that has several selections on it. Click on Task Manger.
  2. The Task Manager program will appear next.
    The basic Windows 10 Task Manager screen
    If it shows says There are no running apps, click on the More details arrow in the bottom left-hand corner. This will bring up all of the running processes.
  3. Click on the File drop-down menu in the upper left-hand corner of Task Manager
    The advanced Windows 10 Task Manager screen with Run new task
    and select Run new task.
  4. The Create a new task dialog box will appear.
    The Windows 10 Create new task dialog box
    Click on the Browse .. button in the lower right-hand corner.
  5. Using the Browse dialog box, navigate to the drive with the Windows 10 installation files (either DVD or USB flash drive),
    The Windows 10 Task Manager Browse screen
    select setup.exe and then click Open.
  6. This will bring you back to the Create new task dialog box and the path to the setup.exe program will be in the Open field.
    The Windows 10 Create new task dialog box with file path
    Make sure that the Create this task with administrative privileges check box is selected. Then click on OK.
  7. The Windows 10 installer will now start. Just follow the steps outlined previously in this article for the rest of the in-place upgrade.

The Windows 10 feature you hope you never have to use

Nobody likes to have to reinstall Windows. Nobody. In the past it has been a major headache, with finding or creating the recovery / installation media and if you can find and / or read the product key from the Certificate of Authenticity (COA). But with the Windows 10 online upgrade, things just got a whole lot easier.

 Windows 10 feature you hope you never have to use

There may come a day when you may need to repair or reinstall Windows 10. In previous versions of Windows, you had to create the manufacturers branded recovery disks or use the hidden recovery partition to reinstall Windows. Or maybe you were one of the luckily ones that got an OEM disk. Either way, you had to have the same media that originally installed the operating system to do a reinstallation.

The really big problem was allot of people didn't know they needed to make the recovery disks. They only found out after their hard drives crashed. At that point, they have only two choices; contact the manufacturer to find out if they sell the recovery disks. Some do, some don't. But the cost for replacement recovery disks is going to be less than the second option, which is to purchase a new installation disk.

Now if you're one of the millions that have upgraded from Windows 7 or Windows 8.1 to Windows 10 online, you now have a digital license. You can use the Windows 10 Media Creation Tool from Microsoft to create either a bootable USB drive or an ISO file that can be burned to a blank DVD. And the cool thing is that you can make the installation media on another computer, just in case your Windows 10 computer needs to be repaired.

All you need for hardware is a USB drive (8GB or larger) or DVD burner and a blank single-side or double-side DVD. What you need to know about your version of Windows 10 is what language, what edition (Home, Pro, etc.) and what architecture (32-bit or 64-bit). Most consumers use the Home edition as the Pro edition does cost more. Unless you specifically order your computer with the Pro edition or your computer is part of a domain, it's probably the Home edition. And most computers nowadays run 64-bit versions of Windows.

The next thing is the product key. In previous versions of Windows, once the operating system was installed the product key was stored on the hard drive. With Windows 10, once the operating system is installed, the product key is stored on the cloud. So if you're doing a clean / repair installation of Windows 10 on a system that has already been activated, you will not need to enter a product key when prompted for one. You can just click on the Skip button and Windows 10 will automatically activate when it gets online. It's one of the coolest features of Windows 10 you hope you never have to use.

For more information on the Windows 10 Media Creation Tool from Microsoft, just follow the link below.

Windows 10 Media Creation Tool

Customer service is #1

Here at Geeks in Phoenix, we take pride in providing excellent customer service. From computer repair, virus removal and data recovery, we aim to give the highest quality of service.

Bring your computer to us and save

Our in-shop computer repair service  is based on the time we work on your computer, not the time it takes your computer to work!

Contact us

Geeks in Phoenix
Professional service at an affordable price!
4722 East Monte Vista Road
Phoenix, Arizona 85008
(602) 795-1111

Like Geeks in Phoenix on Facebook

Follow Geeks in Phoenix on Twitter

Watch Geeks in Phoenix on YouTube

Geeks in Phoenix is an IT consulting company specializing in all aspects of Computer Repair / PC Repair / Laptop Repair. Since 2008, our expert computer repair technicians have been providing outstanding Computer Repair, Virus Removal, Data Recovery, Photo Manipulation and Website Support.

Geeks in Phoenix have the best computer repair technicians providing computer repair and service in Phoenix, Paradise Valley, Scottsdale and Tempe Arizona. We offer In-Shop, On-Site and Remote (with stable Internet connection) computer repair service.

Copyright © 2020 Geeks in Phoenix LLC